Shipping policy

Thank you for shopping with us! We strive to deliver your orders promptly and efficiently. Please take note of our shipping timelines:

1. In Stock Items: 24-48 Business Hours
2. Out Of Stock Items: 4-7 Business Days

Inventory Disclaimer
Please note that while our website reflects real-time inventory, there may be rare instances where a product marked as "in stock" is no longer available. This is due to our inventory being integrated with our physical store locations, where items may sell out before the online stock levels are updated.

In such cases, we will promptly place an order with our suppliers to fulfill your purchase. This process typically takes 4-7 business days. We appreciate your understanding and will keep you informed throughout the process to ensure a seamless shopping experience.

Holidays may effect shipping time.

Liability after Delivery:

Once your order has been successfully delivered to the provided shipping address, the responsibility for the security of the products transitions to you, the customer. Regrettably, we cannot be held liable for any products that may be stolen or misplaced after a successful delivery.

To ensure the safe receipt of your order, we recommend the following precautions:

1. Prompt Retrieval: Please aim to retrieve your delivered items promptly to minimize the risk of theft.
2. Secure Delivery Location: If possible, designate a secure delivery location or provide specific delivery instructions to minimize exposure.

While we understand the importance of a seamless shopping experience, the security of your delivered items is a shared responsibility. Thank you for your understanding.

Quebec: Orders over $59 CAD will be shipped for free

Certain Litter Products: have a flat delivery rate of $12.99 due to their weight and handling requirements.

Rest Of Canada: Varies depending on which courier service is chosen