Shipping and Return

Shipping

Thank you for shopping with us! We strive to deliver your orders promptly and efficiently. Please take note of our shipping timelines:​

  1. In Stock Items: 24-48 Hours
  2. Out Of Stock Items: 4-7 Business Days

Inventory Disclaimer
Please note that while our website reflects real-time inventory, there may be rare instances where a product marked as "in stock" is no longer available. This is due to our inventory being integrated with our physical store locations, where items may sell out before the online stock levels are updated.

In such cases, we will promptly place an order with our suppliers to fulfill your purchase. This process typically takes 4-7 business days. We appreciate your understanding and will keep you informed throughout the process to ensure a seamless shopping experience.

Holidays may effect shipping time.

Liability after Delivery:

Once your order has been successfully delivered to the provided shipping address, the responsibility for the security of the products transitions to you, the customer. Regrettably, we cannot be held liable for any products that may be stolen or misplaced after a successful delivery.​

To ensure the safe receipt of your order, we recommend the following precautions:

  1. Prompt Retrieval: Please aim to retrieve your delivered items promptly to minimize the risk of theft.
  2. Secure Delivery Location: If possible, designate a secure delivery location or provide specific delivery instructions to minimize exposure.

​While we understand the importance of a seamless shopping experience, the security of your delivered items is a shared responsibility. Thank you for your understanding.

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Quebec: Orders Over $75 CAD will be shipped for free

Return & Exchange Policy

Returns

Items can be returned up to 10-days from the day its received. To be eligible for a return, 

  1. Dry Kibble: All kibble can be returned opened or unopened. Provided that it is in the original packaging and 50% of the kibble is remaining.
  2. Cans: Must be sealed in the original packaging
  3. Treats: Non-Refundable.
  4. Toys & Accessories : Non-Refundable unless defective.

For returns, you can contact us at Shop@peluchepetshop.ca. We’ll send you a return shipping label, as well as instructions on how and where to send your package. The full amount will be refunded to the original payment method minus the return shipping costs. Items sent back to us without first requesting a return will not be accepted. On-Sale items cannot be returned.

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Damaged Items

If your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. 

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is processed, make a separate purchase for the new item.

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We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the return shipping costs.